Full-Priced Bicycles (Continental US only)
We will take any full-priced Brilliant back within 30 days of delivery. We stand by our products and if you are not totally satisfied, we’ll fix it immediately or send a pre-paid return label and credit your account in full.
Returns with Brilliant are simple:
- Write to us at firstname.lastname@example.org and let us know you’d like to make a return
- Repack the bicycle in the original box with all of the original parts and packing materials (required). We do expect the bike to come back in good condition, we hope you can understand that!
- We’ll write you back with instructions and a prepaid UPS label.
- A full refund will be issued within 48 hours of receipt, assuming the bike is returned complete and in good condition.
Sale and Promotional Bicycles (Continental US only)
Returns on non-defective discounted bicycles where the discount >$49 will require the customer to be responsible for the actual two way shipping costs (regardless of what was paid in outgoing shipping costs). In the case of a product defect, the defect will be fixed locally at the expense of Brilliant, or exchanged, at the expense of Brilliant. We do not offer retroactive price adjustments.